In this example, no agents are available and split 11 (location 2) has the lowest adjusted EWT. The queue-to best command in the primary vector interflows the call to the interflow vector at location 2. The following example shows what the interflow vector looks like.
BSR example of interflow vector on remote Communication Manager
1. consider split 2 pri m adjust-by 0
2. consider split 11 pri m adjust-by 0
3. queue-to best
The interflow vector checks the status of both splits again to get current information and queues or delivers the call to the best split. Note that the consider sequences in the interflow vector and the status poll vector are identical aside from their last step. When a call is interflowed, the call is removed from any queues at the origin server and any audible feedback at the origin server is terminated.
Caution:
BSR will not operate correctly unless the consider series in the status poll vector and the interflow vector use the same splits or skills with the same queue priorities.
