You can use VDN Override in conjunction with a vector that prompts the caller for a service type. For example, a call is placed to an automobile dealer with several departments, including Sales and Parts. If the caller wants to talk to someone in Sales, the VDN named Main directs the call to the main vector which redirects the call to the Sales vector. If VDN Override is assigned to the Main VDN, the agent phone displays the Sales VDN name when the call is connected to the agent.
Note:
When you enable Variables in Vectors, the VDN Override settings change the VDN extension number that is assigned to a vdn type vector variable. VDN Override is based on the active VDN for the call.
