Using route-to number ~r vector step to activate NCR

Last Updated : Nov 02, 2016 |

This method can be used to invoke NCR when a route-to number vector step that specifies a number that begins with the ~r character. This method can be used to invoke NCR with or without the LAIoption set to y or with Attendant Call Vectoring active.

Note that the administered route-to number vector step number field must be a PSTN or VPN endpoint number without a trunk/ARS/AAR access codes included. For some PSTN or VPN switch dialing plans, the long-distance access code (for example, a 1 in the United States) must be prefixed to the number for the call to be successfully routed by the PSTN or VPN switch.

Example route-to number ~r vectors: The following examples show vectors that include route-to number commands to activate NCR, either with or without use of the Attendant vectoring feature.


wait 0 seconds hearing ringback
goto step 4 if skill oldest-call < 30 secs
route-to number ~r13035403001
queue-to skill 35 priority m
...

goto step 6 if time-of-day is all 17:00 to 09:00
wait 0 seconds hearing ringback
queue-to attd-group
wait 999 secs hearing music
stop
route-to number ~r13035551002