Current configuration

Last Updated : Oct 19, 2012 |

Before vector consolidation, all vectors had the same basic structure as shown in vector 1 for calls to VDN 1. In spite of this similarity, each vector has the following differences:

  • Three different extension numbers for the announcements

  • Two different Vector Routing Tables for digit checking

  • Three different route-to number destinations

  • A different messaging skill mailbox extension

  • A different skill for queuing the call and for the messaging skill. These can be assigned using the skill preferences fields on the VDN screen.

    Vector 1
    1. wait-time 0 secs hearing ringback
    2. collect 4 digits after announcement 1001 for none
    3. goto vector 300 @step 1 if digits in table 11
    4. goto vector 301 @step 1 if ani in table 12
    5. goto step 13 if expected-wait for skill 100 pri l > 600
    6. queue-to skill 100 pri l
    7. announcement 1002
    8. wait-time 120 secs hearing 1003 then music
    9. route-to number 2001  [LAI looking for an available agent at location 1]
    10. route-to number 2002 [LAI looking for an available agent at location 2]
    11. route-to number 2003 [LAI looking for an available agent at location 3]
    12. goto step 7 unconditionally
    13. messaging skill 210 for extension 5001