CINFO vector example

Last Updated : Sep 08, 2012 |

The following vector example involves a scenario in which an incoming call enters a network enabled for the ICP service. The network Communication Manager requests information from the caller (ced) and from the call center database (cdpd). The digits are conveyed in the call ISDN message to Communication Manager and then made available to collect digits vector steps. ced and cdpd are both used to determine routing for the call.

 1. wait-time 2 secs hearing silence
 2. collect ced digits
 3. goto step 7 if digits = 1
 4. goto step 11 if digits = 2
 5. route-to number 0 with cov n if unconditionally
 6. stop
 7. collect cdpd digits
 8. route-to digits with coverage n
 9. route-to number 0 with cov n if unconditionally
10. stop
11. queue-to split 6 pri m
12. wait-time 10 secs hearing ringback
13. announcement 2564
14. wait-time 20 secs hearing music
15. goto step 13 if unconditionally
16. route-to number 0 with cov n if unconditionally

In this vector, step 1 provides a wait-time step if calls are transferred to this vector. Step 2 collects the ced. Steps 3 and 4 branch the call to a different vector step depending on the ced digit. If no ced were received, or if the digit received was not 1 or 2, step 5 routes the call to the attendant. If the ced digit collected was 1, the call routes to a second collect step where cdpd are collected. The vector then routes the call to the cdpd. If the ced digit collected was 2, the call queues to split 6.