The example involves a resort company that places a variety of advertisements in magazines for information on a particular resort or state. A call center makes the reservations for the resort company. To satisfy the request of many callers, an effort is made to connect callers to an agent who has visited the resort that the callers are interested in visiting. The resort company has also decided to sell additional sightseeing packages if the agent has a regional accent.

To respond to an advertisement, the caller can dial a number that directly routes the caller to a VDN for that state’s resorts. As an alternative, the caller can dial the general number for the resort chain and be serviced using Call Prompting.