Validation for an adjunct-supplied call route

Last Updated : Sep 08, 2012 |

When the switch receives adjunct-supplied call route instructions, the switch validates the route according to the following process:

  1. The switch verifies that the COR rules specified for the target VDN permit the call to be terminated at the adjunct-supplied destination.

  2. The switch validates the following information:

    • Destination number

    • ACD split

    • TAC/AAR/ARS access code

    • Dial plan compatibility

    • Other options specified by the adjunct

  3. If the ASAI adjunct specifies the direct agent call option, the destination number (agent) must be logged into the adjunct-specified ACD split.

  4. If the destination for the call is external, the switch verifies that a trunk is available for the call.