Status poll vector for BSR using EWT and agent adjustments example

Last Updated : Sep 08, 2012 |

To collect information from a remote Communication Manager, the consider location 2 adjust-by 20 command in the primary vector places a call to the status poll vector on Communication Manager at location 2. An example of a status poll vector is indicated as follows:

Status poll vector

1. consider split 2   pri m  adjust-by 0
2. consider split 11  pri m  adjust-by 0
3. reply-best

The status poll returns the information to the first Communication Manager. The call does not connect to the status poll VDN.

The vector compares splits 2 and 11, identifies the best of the two splits, and sends the information back to the first Communication Manager with the reply-best command. You can use the adjust-by parameter on the remote Communication Manager to adjust the Expected Wait Time (EWT) or agent idle time returned by either of the splits. When you apply adjustments at the origin and remote Communication Manager, the two adjustments are added at the originating Communication Manager.

The consider command is ISDN-neutral and does not return answer supervision. The status poll call is dropped when the reply-best step executes, but the ISDN DISCONNect message returned to the first Communication Manager contains information from the best split at location 2. Once the remote Communication Manager returns the necessary information, the consider series in the primary vector on the first Communication Manager proceeds with the next vector step.