Attendant Vectoring and attendant VDNs

Last Updated : Sep 08, 2012 |

When Attendant Vectoring is administered and if an attendant VDN is assigned, attendant group calls are intercepted and sent through vector processing. The attendant VDN can be assigned on the Console Parameters screen if Tenant Partitioning is turned off or on the Tenant screen if partitioning is turned on. If an attendant VDN is assigned, the call is redirected to the VDN for vector processing. If a VDN is not assigned, the call is directed to the attendant group. Attendant group calls can only be redirected to attendant VDNs.