Clearing caller information from the station display

Last Updated : Sep 08, 2012 |

Administrators can decide when an agent’s station display is cleared of caller information. Options include:

  • Clearing the existing call information when the next call is received

  • Clearing the existing call information when the call is released - whether the agent enters After Call Work (ACW) or not

  • Clearing the existing call information when the agent leaves ACW mode or if the agent does not enter ACW, when the call is released