There are no administration screens that are specific to phantom calls, but the following criteria must be met in order for the feature to work:

• Some stations AWOH must be administered.

• If a hunt group is specified as originator, a non-ACD hunt group with AWOH members must also be administered.

• It is recommended that meaningful names are assigned for the stations AWOH that are used by phantom calls if the calling party name will appear on the agent’s or Service Observer’s display.