Adjunct Routing provides a means for an Adjunct Switch Application Interface (ASAI) processor to specify the destination of an arriving call when the processor encounters an adjunct routing link vector command during vector processing. An adjunct is a processor connected to Communication Manager that uses the ASAI protocol. The adjunct makes routing decisions based on caller information or agent availability, and returns a call route response to Communication Manager.
Communication Manager provides information in an ASAI route request message. Adjunct applications use the message to access a database and determine a route for the call. In a typical application, an ASAI adjunct uses the dialed number, Calling Party Number/Billing Number (CPN/BN), or the digits collected by Call Prompting to access caller information and to determine an appropriate call route.
Adjunct routing can be used in conjunction with the Call Prompting and Look-Ahead Interflow (LAI). When combined with one of those features, the following rules apply:
When combined with Call Prompting, adjunct routing can pass up to 16 digits that are collected from the last relevant collect digits vector command.
When combined with LAI, adjunct routing can pass the LAI information element or other call center-related data (with enhanced Information Forwarding) that was passed from the originating Communication Manager in the message or associated with the call from the local Communication Manager.
