app commands do not work after a failed installation

Last Updated : Mar 05, 2020 |
Prolog information

Condition

After a failed or incomplete installation, app commands, such as app uninstall or app configure, do not work.

Cause

appis an alias commandthat provides a convenient wayto run commonly used application-specific commands. Avaya Aura® Device Services sets up aliases, including app, during installation. If the installation process fails,aliases are not set up properly, so you cannot use them.

Solution

  1. Reinstall the Avaya Aura® Device Services application.
  2. Log in to the Avaya Aura® Device Services CLI as an administrator.
  3. Run the following commandsto uninstall Avaya Aura® Device Services:
    ADDITIONAL INFORMATION: cd /opt/Avaya/DeviceServices/<version>/CAS/<version>/uninstaller/
    sudo ./uninstallAADS.sh
  4. Install Avaya Aura® Device Services.