Service unavailable

Last Updated : Jun 27, 2022 |
Prolog information
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Condition

Avaya Aura® Device Services is not available and displays a 503 error.

Cause

  • Traffic exceeds acceptable limits.
  • Avaya Aura® Device Services is not paired to Session Manager.
    This option is only applicable if Avaya Aura® Device Services is deployed in an Avaya Aura® environment.
  • DRS synchronization is not complete.
    This option is only applicable if Avaya Aura® Device Services is deployed in an Avaya Aura® environment.

Solution

  1. Wait for traffic to reduce to acceptable limits.
  2. The following options are only applicable if Avaya Aura® Device Services is deployed in an Avaya Aura® environment:
  3. Ensure that DRS synchronization is done.
  4. Log in to Session Manager and check whether Avaya Aura® Device Services is paired to the Session Manager.