Avaya Aura® Device Services installation fails if third-party certificates are used on other Avaya Aura® elements

Last Updated : Aug 17, 2022 |
Prolog information

Condition

Avaya Aura® Device Services installation fails when both of the following conditions are met:
  • Third-party CA-signed certificates are used on other Avaya Aura® components, such as System Manager or Session Manager.
  • Avaya Aura® Device Services uses certificates generated by System Manager.
This issue is only applicable for deployments without Avaya Aura®.

Cause

If Avaya Aura® elements use third-party certificates, Avaya Aura® Device Services does not receive the third-party trust chain from System Manager during Avaya Aura® Device Services installation.

Solution

  1. See the Product Support Notice (PSN) at https://downloads.avaya.com/css/P8/documents/101051932.