Avaya Workplace Client cannot connect to Avaya Aura® Device Services

Last Updated : Nov 22, 2017 |

Condition

Avaya Workplace Client is unable to connect to Avaya Aura® Device Services to complete the mutual authentication for client identity certificates.

Cause

On Avaya Aura® Device Services, on the HTTPS Clients screen, the administrator has set the Client-Device Certificate Policy as Required.

Solution

  1. On the HTTP Clients screen, the administrator must set the Client-Device Certificate Policy as None.