runUserDiagnostics tool

Last Updated : Apr 24, 2019 |
The runUserDiagnostics tool is used with the clitool-acs.sh tool for collecting and dumping user and contact-related information.
You can run the command for a user by:
  • specifying the user’s email ID
  • specifying a filename that contains comma separated email IDs of more than one user
    The tool generates an excel file for each user. The file name contains the email address of the user to distinguish the file name for each user.
Prolog information
Metadata
Keywords:

Syntax

sudo ./clitool-acs.sh runUserDiagnostics [-e email_address] [-f <absolute_filepath><filename>] [-d <email_address>][-a]
e
Creates an excel file in /opt/Avaya/ directory that contains contact-related information for the email ID specified
f
Creates excel files in /opt/Avaya/ directory that contains contact-related information for each email ID specified in the text file
d
Deregisters a registered user and removes all user related data from Avaya Aura® Device Services
a
Creates an excel file in /opt/Avaya/ directory that contains the number of contacts in Session Manager and Avaya Aura® Device Services for all registered Avaya Aura® Device Services users
email_address
Email address of a user
filename
Filename containing comma separated email IDs. The file must be accessible from the misc directory for clitool and stored under opt/Avaya or a sub-directory.
absolute_filepath
Absolute filepath of the directory where the filename containing comma separated email IDs is stored.

Example

The following examples show how the runUserDiagnostics tool can be used with the available features.
sudo ./clitool-acs.sh runUserDiagnostics -e email1@domain.comCreates an output file for containing contact related information for email1@domain.com.
sudo ./clitool-acs.sh runUserDiagnostics -f /opt/Avaya/filelist.txtCreates output files containing contact related information for every email specified in /opt/Avaya/filelist.txt.
sudo ./clitool-acs.sh runUserDiagnostics -d email1@domain.comDeregisters email1@domain.com and removes all data related to this user from Avaya Aura® Device Services.
sudo ./clitool-acs.sh runUserDiagnostics -aChecks the number of contacts in Session Manager and Avaya Aura® Device Services for all registered Avaya Aura® Device Services users and creates a file opt/Avaya/Contacts.xls.

Files

The following files are associated with the runUserDiagnostics tool:
  • opt/Avaya/DeviceServices/version/CAS/version/misc/clitool-acs.sh
  • /opt/Avaya/Contact.xls