Configuring customer identifiers

Last Updated : Aug 24, 2022 |

About this task

To use customer identification information that Google Dialogflow agents collect, match parameter names from Google Dialogflow agents with Avaya Experience Platform™ Public Cloud customer identifiers in an Automation virtual agent.

Before you begin

  • Create a Google Dialogflow agent to collect the information relevant for customer identification.

  • Ensure that you configured appropriate parameters in the Google Dialogflow agent.

  • Ensure that customized customer identifiers are configured in Application Center Administration.

Procedure

  1. In the Virtual Agents view, locate the required virtual agent and click the Edit icon.
  2. Click the Store Context tab.
  3. Click the Customer Identification subtab.
  4. To add a new customer identifier, click the Add icon.

    Automation shows the Customer Identifier window.

  5. In the Key field, select the required customer identifier.
  6. Optional For a customized customer identifier, in the Custom key name field, type a key name.
  7. In the Values field, type the Google Dialogflow parameter name that collects data for the customer identifier and press Enter.

    You can add multiple values. For example, you can use multiple Google Dialogflow parameters for phone numbers.

    Automation sends the collected customer identifiers as the key values to Avaya Experience Platform™ Public Cloud.

  8. To save the changes, click the Save icon.

    Automation shows the customer identifier in the list of identifiers you configured.

  9. Repeat steps 4 to 8 for all Google Dialogflow parameters and values to which you link customer identifiers.
  10. To save the virtual agent, click one of the following:

    • Save Draft: To save the virtual agent as a draft.

    • Save Version: To save the virtual agent as a version.

Related information
Collecting data for Avaya Experience Platform Public Cloud