As a part of your subscription to Avaya Experience Platform™ Public Cloud, you can order Avaya Contact Center Artificial Intelligence from Avaya or an Avaya partner. Avaya invoices all Google Contact Center AI (CCAI) charges incurred through Avaya Contact Center Artificial Intelligence.
Ordering
To use your Google Dialogflow agent in Avaya Experience Platform™ Public Cloud, submit a service request at https://onecare.avaya.com and provide the following information:
A Google Cloud Platform (GCP) project ID
An email address associated with your Google account
Provisioning
The provisioning process begins when Avaya finishes processing your service request. The following is the provisioning process:
The Avaya operations team receives the order and generates a billing account.
The technical contact in the quote information, either a sales lead or a project manager, completes the onboarding spreadsheet with their GCP project IDs.
The technical contact assists you in populating the CCAI onboarding spreadsheet with your GCP project IDs and account email addresses.
Avaya generates a service account and key file for each GCP project ID and shares them with the email address specified in your service request.
When you receive the information in part 4, add the service account to the projects.
Link the key file credentials to the projects through the Avaya Experience Portal.
