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Configuring Avaya Contact Center Artificial Intelligence for Avaya Experience Platform™ Public Cloud

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • Overview
    • Google Dialogflow for Avaya Contact Center Artificial Intelligence integration overview
    • Checklist for a Google Dialogflow integration
  • Google Dialogflow configuration
    • Avaya Contact Center Artificial Intelligence ordering and provisioning process
    • Google Dialogflow regions
    • Collecting data for Avaya Experience Platform Public Cloud
    • Engagement details
    • Live agent handoff
    • Rich media for the messaging channel
  • Automation configuration
    • Accessing Automation
    • Configuring the basic settings for a virtual agent
    • Basic settings for a virtual agent
    • Supported languages
    • Configuring virtual agent details
    • Parameters configuration
    • Configuring customer identifiers
    • Configuring queues
    • Configuring attributes
    • Saving a virtual agent as a version
    • Editing a virtual agent
    • Publishing a virtual agent
    • Adding a virtual agent to a task in Orchestration
    • Unpublishing a virtual agent
    • Deleting a virtual agent
  • Resources
    • Resources for Avaya Experience Platform™ Public Cloud
      • Documentation
        • Related documents and videos
        • Avaya Documentation Center navigation
        • Resource Center
          • Accessing online help
          • Welcome guides
      • Training
      • Support
        • Using the Avaya InSite Knowledge Base
    • Resources for Avaya Experience Platform™ (On-Prem + Connect)
      • Documentation
        • Related documents
        • Avaya Documentation Center navigation
      • Training
      • Support
        • Using the Avaya InSite Knowledge Base
  • Raising an onboarding request using Avaya OneCare
    • Raising an onboarding request for Avaya Contact Center Artificial Intelligence using Avaya OneCare
  • Glossary
    • After Contact Work
    • Agent ID
    • Agent state
    • Alerting
    • Allowlist
    • Avaya Cloud Office
    • Avaya Spaces
    • Avaya Workspaces
    • Barge in
    • Calculated metric
    • Carousel
    • Chat with corporate contacts
    • Coach
    • Connectors
    • Consult complete as conference
    • Consult complete as transfer
    • Consultation call
    • Contact center
    • Contact Center as a Service
    • Conversation
    • Corporate Contacts widget
    • Cross-Origin Resource Sharing
    • Custom group
    • Custom metric
    • Customer identifier
    • Customer Relationship Management
    • Digital interaction
    • Digital Library
    • Disposition code
    • Events
    • Facebook account
    • Group chat
    • Inbound
    • Incoming connection
    • Integration
    • Interaction
    • Interaction details
    • Internal extension call
    • Interval
    • Layout
    • Mapping
    • Chat and messaging widget
    • Metric formula
    • Microsoft Teams
    • Microsoft Teams channel
    • Outbound
    • Outgoing connection
    • P-Intrinsics
    • Pop-out
    • Postback
    • Producer
    • Profiles
    • Provider for corporate contacts
    • Redirection on No Answer
    • Representational State Transfer API
    • Report type
    • Restricted account
    • Retrieve credentials
    • Roll-up
    • Routing rules
    • SAML
    • SAML Identity Provider
    • Self service
    • SLA
    • Softphone
    • Station ID
    • Supervisor dashboard
    • Threshold
    • Threshold class
    • Task output
    • UX Profiles
    • Voice interaction
    • Wait treatment
    • WhatsApp business account
    • WhatsApp template
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Configuring Avaya Contact Center Artificial Intelligence for Avaya Experience Platform™ Public Cloud
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Last Updated : Nov 14, 2023 |
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