Interaction

Last Updated : Dec 15, 2023 |

A request for help from customers. An interaction can also consist of customer queries or sales inquiries. There are several types of interactions based on how customers request help. Customers can request help by the following channels:

  • Email: Sending an email containing their query.

  • Webchat: Initiating a chat on your website.

  • Social media messaging: Messaging using Facebook, X (Twitter), and WhatsApp.

  • Voice: Making a call using a WebRTC audio application.