Supported languages

Last Updated : Apr 18, 2024 |

Avaya Experience Platform™ Public Cloud supports localization for Application Center, Analytics for Avaya Experience Platform™ Public Cloud, Orchestration, Automation, Avaya Workspaces, and Avaya Workspaces for CRM. Avaya Experience Platform™ Public Cloud supports multiple languages.

The agent, supervisor, or account administrator can select the preferred languages during session initiation and view the online help in each of the following supported languages:

  • Brazilian-Portuguese

  • English (US)

  • French

  • German

  • Hebrew. Historical Reporting does not support Hebrew.

  • Hungarian. Only Avaya Workspaces and Realtime Reporting support Hungarian.

  • Italian

  • Japanese

  • Korean

  • Latin-Spanish

  • Russian

  • Simplified Chinese

  • Traditional Chinese

Historical reports

Avaya localizes all default standard, calculated, and customized columns. If you add any additional customization to the default configuration, this output is not localized.

Automation

In Automation, the following features support different sets of languages:

  • Automation flows: The languages of a self-service flow. In a flow, you can add the text for customers in the selected languages.

  • Text-to-Speech: The languages that text-to-speech engines support.

  • Virtual Agents in Google Dialogflow: The languages that Google Dialogflow supports. For more information about the languages supported by Google Dialogflow, see https://cloud.google.com/dialogflow/cx/docs/reference/language.

The following table shows the supported languages for the Automation features:

Automation flows

Text-to-Speech

Virtual Agents in Google Dialogflow

Afrikaans

af-ZA

af

Albanian

N/A

sq

Amharic

N/A

am

Arabic

ar-XA

ar

Armenian

N/A

hy

Assamese

N/A

N/A

Azerbaijani

N/A

az

Basque

N/A

eu

Belarusian

N/A

be

Bengali

N/A

bn

Bangladesh Bengali

N/A

bn-bd

India Bengali

bn-IN

bn-in

Bhojpuri

N/A

N/A

Bosnian

N/A

bs

Bulgarian

bg-BG

bg

Catalan

ca-ES

ca

Cebuano

N/A

ceb

Chattisgari

N/A

N/A

Chichewa

N/A

ny

Cantonese Chinese

zh-hk

zh-hk

Mandarin Chinese

cmn-CN

zh-cn

Traditional Chinese

cmn-TW

zh-tw

Corsican

N/A

co

Croatian

N/A

hr

Czech

cs-CZ

cs

Danish

da-DK

da

Dutch

nl-NL

nl

English

N/A

en

Australian English

en-AU

en-au

Canada English

en-CA

en-ca

UK English

en-GB

en-gb

India English

en-IN

en-in

US English

en-US

en-us

Esperanto

N/A

eo

Estonian

N/A

et

Filipino

N/A

fil

The Philippines Filipino

fil-PH

fil-ph

Finnish

fi-FL

fi

French

fr-FR

fr-fr

Canadian French

fr-CA

fr-ca

Frisian

N/A

fy

Galician

N/A

gl

Georgian

N/A

ka

German

de-DE

de

Greek

el-GR

el

Gujarati

gu-IN

gu

Haitian Creole

N/A

ht

Hausa

N/A

ha

Hebrew

he-il

il

Hindi

hi-IN

hi

Hmong

N/A

hmn

Hungarian

hu-HU

hu

Icelandic

is-IS

is

Igbo

N/A

ig

Indonesian

id-ID

id

Irish

N/A

ga

Italian

it-IT

it

Japanese

ja-JP

ja

Javanese

N/A

jv

Kannada

kn-IN

kn

Kashmiri

N/A

N/A

Kazakh

N/A

kk

Khasi

N/A

N/A

Khmer

N/A

km

Kinyarwanda

N/A

rw

Korean

ko-KR

ko

Kurdish

N/A

ku

Kyrgyz

N/A

ky

Latin

N/A

la

Latvian

lv-LV

lv

Lithuanian

N/A

lt

Luxembourgish

N/A

lb

Macedonian

N/A

mk

Malagasy

N/A

mg

Malay

N/A

ms

Malaysia Malay

ms-MY

ms-my

Malayalam

ml-IN

ml

Maltese

N/A

mt

Manipuri

N/A

N/A

Maori

N/A

mi

Marathi

N/A

mr

India Marathi

N/A

mr-in

Mizoram

N/A

N/A

Mongolian

N/A

mn

Nagamese

N/A

N/A

Nepali

N/A

ne

Norwegian

nb-NO

no

Oriya / Odia

N/A

or

Pashto

N/A

ps

Persian

N/A

fa

Polish

pl-PL

pl

Brazilian Portuguese

pt-BR

pt-br

Portugal Portuguese

pt-PT

pt

Punjabi

pa-IN

pa

Romanian

N/A

ro

Romania Romanian

ro-RO

ro-ro

Russian

ru-RU

ru

Samoan

N/A

sm

Scots Gaelic

N/A

gd

Serbian

sr-RS

sr

Sesotho

N/A

st

Shona

N/A

sn

Sindhi

N/A

sd

Sinhala

N/A

si

Sri Lanka Sinhala

si-LK

si

Slovak

sk-SK

sk

Slovenian

N/A

sl

Somali

N/A

so

Spanish

es-ES

es

Castilian Spanish

es-ES

es-es

Latin American Spanish

es-MX

es-419

Colombian Spanish

es-CO

es-co

Argentinian Spanish

es-AR

es-ar

Sudanese

N/A

su

Swahili

N/A

sw

Swedish

sv-SE

sv

Tajik

N/A

tg

Tamil

N/A

ta

India Tamil

ta-IN

ta-in

Sri Lanka Tamil

N/A

ta-lk

Malaysia Tamil

N/A

ta-my

Singapore Tamil

N/A

ta-sg

Tatar

N/A

tt

Telugu

N/A

te

India Telugu

te-IN

te-in

Thai

th-TH

th

Turkish

tr–TR

tr

Turkmen

N/A

tk

Ukrainian

uk-UA

uk

Urdu

N/A

ur

Uyghur

N/A

ug

Uzbek

N/A

uz

Vietnamese

N/A

vi

Vietnam Vietnamese

vi-VN

vi-vn

Welsh

N/A

cy

Xhosa

N/A

xh

Yiddish

N/A

yi

Yoruba

N/A

yo

Zulu

N/A

zu