20

January 22, 2024

Minor updates throughout the document.

19

October 22, 2024

Updated the onboarding template with support for email distribution lists at Raising an onboarding request for Avaya Contact Center Artificial Intelligence using Avaya OneCare.

18

August 16, 2024

Added support for rich media items for messaging at Rich media for the messaging channel.

Added information on raising on onboarding request using Avaya OnceCare at Avaya Contact Center Artificial Intelligence ordering and provisioning process and Raising an onboarding request for Avaya Contact Center Artificial Intelligence using Avaya OneCare.