Adding dial patterns for Avaya Experience Portal and Communication Manager

Last Updated : Sep 07, 2018 |

About this task

Note:
You must configure a minimum of two dial patterns.

  • Pattern to route calls to Experience Portal Manager for incoming calls to Avaya Experience Portal.

  • Pattern to route calls to agents and for polling/queuing VDN’s to Communication Manager.

Procedure

  1. Log in to the System Manager interface with the Administration user role.
  2. On the System Manager main menu, select Elements > Routing > Dial Patterns.
  3. On the Dial Patterns page, click New.

    System Manager displays the Dial Pattern Details page.

  4. In the General area, do the following:
    1. In the Pattern field, enter the dial pattern.

      The pattern can have between 1 and 49 characters.

      The following are the valid formats for pattern types:

      • For regular patterns, [+*#0-9x][0-9x]{0,35}

      • For pattern ranges, [+0-9][0-9]{0,23}[:][+0-9][0-9]{0,23}

        If you specify a pattern range, System Manager disables the Min, Max, and Emergency Call fields.

      • For patterns with Emergency number, [0-9]{0,35}

    2. In the Min field, enter the minimum number of digits to match in the dial pattern.
    3. In the Max field, enter the maximum number of digits to match in the dial pattern.
    4. In the SIP Domain field, select the domain for which you want to restrict the dial pattern.
    5. In the Notes field, specify additional information about the dial pattern.
  5. In the Originating Locations and Routing Policies area, do the following:
    1. Click Add.

      System Manager displays the Originating Location page.

    2. In the Originating Location area, select the originating location.
    3. In the Routing Policies area, select the routing policy.
    4. Click Select.
  6. Click Commit.