Enabling Callback feature

Last Updated : Mar 22, 2022 |

About this task

Use this procedure to enable the callback feature.

Procedure

  1. To enable the callback feature in the Avaya Oceana® integration with Avaya Proactive Outreach Manager, you must enable the AutoDialCallback parameter to true in the pim_config table.
  2. Run the following select command to check the value of AutoDialCallback:

    select * from pim_config where config_name='AutoDialCallback'

  3. To enable the "AutoDialCallback" then execute the following command:

    update pim_config set config_value = 'true' where config_name='AutoDialCallback'