Configuring external selection settings

Last Updated : Oct 27, 2022 |

About this task

Use this procedure to ensure POM displays contact list attributes.

Procedure

  1. Log on to the Avaya Experience Portal web console as an administrator.
  2. In the navigation pane, click Proactive Outreach > Manager.
  3. In the content pane, click Configurations > Global Configurations.

    POM displays the Manage Global Configuration page.

  4. In the Agent settings area, select External Selection.
  5. Click Apply.

Result

The agent manager invokes the selection class from an external system. This external system is connected to POM.