Adding trusted Certificate Authority certificates

Last Updated : Sep 29, 2022 |

About this task

Use this procedure to do the following:

  • Download a CA certificate file to the POM server.

  • Place the downloaded CA certificate file into the trust store of the POM server.

On Experience Portal, if you install a custom CA certificate and then POM with a custom certificate, ensure that you establish communication among all internal POM servers.

To establish communication, you must first ensure that POM completes the exchange of certificates, and copies the updated trust store of the primary POM server on all auxiliary POM servers.

Location of the trust store on the POM primary server: $POM_HOME/config/pomTrustStore

Procedure

  1. Log in to Avaya Experience Portal with the credentials of an administrator.
  2. In the navigation pane, click Proactive Outreach > Manager.
  3. In the content pane, click Configurations > Trusted Certificates.

    POM displays all trusted certificates that you can import.

  4. On the Trusted Certificates page, click Import.
  5. On the Add Certificates page, do the following:
    1. In Name, type the name of the certificate.
    2. In Enter Certificate Path, click Choose File.

      From the location of the file, select the file.

    3. Click Continue.
  6. Open a command prompt terminal to the POM server.
  7. In the terminal, run the following command:

    POM restart

  8. For the changes to take effect, restart all POM services on the server.