Administering Contact Center Information

Last Updated : Jul 18, 2022 |

Procedure

  1. Log in to the Avaya Contact Recorder interface as an administrator.
  2. Navigate to General Setup > Contact Center Interface.
  3. Update the following values:

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    Heading for Column 2

    Switch Type

    Select Communication Manager.

    Audio format

    The default value is G.729A (8kbps).

    Avaya Communication Manager Name

    Type H.323 Gatekeeper IP address obtained in Section Obtain Tlink Name.

    AE Server Address(es)

    Type IP address of the Avaya AES server.

    DMCC Username

    Type User Id configured in Section Administer Avaya Contact Recorder User for DMCC.

    DMCC Password

    Type User Password configured in Section Administer Avaya Contact Recorder User for DMCC.

    IP Station Security Code

    Type Security Code configured in Section Administer Virtual IP Softphones.

    AES TSAPI Server(s)

    Type IP address of the Avaya AES server.

    AES TSAPI Service Identifier(s)

    Type Tlink Name configured in Section Administer TSAPI Link.

    AES TSAPI Service Login ID

    Type User Id configured in Section Administer Avaya Contact Recorder User for TSAPI.

    AES TSAPI Service password

    Type User Password configured in Section Administer Avaya Contact Recorder User for TSAPI.

    Extensions assigned to recorder

    Use Add Port(s) to add the virtual IP softphone extensions configured in Section Administer Virtual IP Softphones.