Configuring Call Management System

Last Updated : Dec 28, 2020 |

Before you begin

Note down the port number that you configured when making a connection between Communication Manager and Call Management System.

Note:

For enabling FIPS mode on CMS, see CMS Connectors documentation.

In FIPS mode, please ensure that the connection to CMS is in secure mode and we have CMS CA or Identity certificate imported into POM Truststore.

Procedure

  1. Log on to the Call Management System as a root user.
  2. At the prompt, type cmsadm and press Enter.

    The SSH client displays the Call Management System administration menu.

  3. To turn off the Avaya CMS service, do the following:
    1. At the prompt, type 8.
    2. Press Enter.
    3. At the prompt, type 2.
    4. Press Enter.
  4. After the Avaya CMS service stops, type cmsadm and press Enter.

    The SSH client displays the Call Management System administration menu.

  5. To define a new ACD, do the following:
    1. At the prompt, type 1.
    2. Press Enter.

      The SSH client displays the list of supported versions of the Communication Manager for the ACD.

    3. Type the appropriate choice.

      For the selected Communication Manager, the SSH client starts displaying the parameters for which you must type appropriate values.

    4. Type the appropriate values for the following parameters:

      • Is Vectoring enabled on the switch

      • Is Expert Agent Selection enabled on the switch

      • Does the Central office have disconnect supervision

      • Type the local port assigned to switch

      • Type the remote port assigned to switch

      • Select the transport to the switch

      • Type switch host name or IP Address

      • Type switch TCP port number (5001-5999)

      • Number of splits/skills (0-8000)

      • Total split/skill members, summed over all splits/skills (0-100000)

      • Number of shifts (1-4)

      • Type the start time for the shift 1 (hh:mmXM)

      • Type the stop time for the shift 1(hh:mmXM)

      • Number of agents logged into all splits/skills during shift 1 (0-10)

      • Number of trunk groups (0-2000)

      • Number of trunks (0-12000)

      • Number of unmeasured facilities (0-6000)

      • Number of call work codes (1-500)

      • Type number of vectors (0-8000)

      • Type number of VDNs (0-22990)

      After you type the appropriate values for all parameters, the system updates the database with the specified values.

  6. At the prompt, type cmsadm and press Enter.

    The SSH client displays the Call Management System administration menu.

  7. To turn on the Avaya CMS service, do the following:
    1. At the prompt, type 8.
    2. Press Enter.
    3. At the prompt, type 1.
    4. Press Enter.