On the SAT session, in the Command: terminal, type add hunt-group n and press Enter. The n is the hunt group number.
The system displays the HUNT GROUP screen. Use the up or down arrow key to scroll.
Update the following values:
Group Number
Numeric value
Group Extension
Extension of the group
Group Type
ead-mia
Following are the possible values:
ead-mia
ucd-mia
ead-loa
ucd-loa
Note:
Ensure that the Group Type that you configure on the Hunt group screen matches with the agent strategy that you select on the ICR Skill page.
ACD?
Y
Vector?
Y
Queue?
Y
Measured
external or both
Note:
In CMS based routing, if you need the agent and skill data, you must set the Measured field to external.
The HUNT GROUP screen displays the information similar to the one provided below.
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add hunt-group n Page 1 of 4
HUNT GROUP
Group Number: 1 ACD? y
Group Name: english Queue? y
Group Extension: 2000 Vector? yGroup Type: ead-mia
TN: 1
COR: 1 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:
Queue Limit: unlimited
Calls Warning Threshold: Port:
Time Warning Threshold: Port:
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Press F7 to go to the next page.
Use the up or down arrow key to scroll. Type the value of the parameter skill? as Y.
The HUNT GROUP screen displays the information similar to the one provided below.
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add hunt-group n Page 2 of 4
HUNT GROUP
Skill? y Expected Call Handling Time (sec): 180
AAS? n Service Level Target (% in sec): 80 in 20
Measured: external
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none
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