To receive the call center data from Communication Manager to Call Management System, you must establish a connection between Communication Manager and Call Management System. Add the communication-interface processor-channels between Communication Manager and Call Management System.
Procedure
Log in to the Communication Manager system and select the SAT terminal type as SUNT.
On the SAT session, in the Command: prompt, type change communication-interface processor-channels and press Enter.
The system displays the change communication-interface processor-channels screen similar to the following:
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change communication-interface processor-channels Page 1 of 24
PROCESSOR CHANNEL ASSIGNMENT
Proc Gtwy Interface Destination Session Mach
Chan Enable Appl. To Mode Link/Chan Node Port Local/Remote ID
1: y mis s pv4 5000 CMS_server 0 1 1
2: n
3: n 0
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Use the up or down arrow key and scroll to a blank line.
In the Enable column, type y.
In the Appl. column, type mis.
In the Mode column, type s.
In the Link/Chan column, type pv4 5001 for procr.
Set the channel value between 5000 to 64500 for Ethernet.
In the Node column, type the node name of Call Management System.
