Configuring external selection parameters

Last Updated : Mar 19, 2024 |

About this task

Use this procedure to configure an external system on POM and load class files from the external system to POM.

Procedure

  1. Log on to the Avaya Experience Portal web console as an administrator.
  2. In the navigation pane, click Proactive Outreach > Manager.
  3. In the content pane, click Configurations > External Selection Configuration.
  4. In Server Port, type the port number to which the external system connects.
  5. In Failsafe Timer (msec), type any value between 20 to 500.
  6. In Maximum consecutive response timeout, type any value between 3 to 100.
  7. In Next attempt interval after maximum timeout (sec), type any value between 30 to 300.
  8. In Heartbeat interval (sec), type any value between 15 to 600.
  9. In External selection class, type the name of the external selection class file.
  10. Select Enable external selection for all campaigns.
  11. Click Save.