The following table lists the available canned dossiers:
Name |
Description |
Agent by Disposition Code |
Displays the reason that an agent associates with any interaction for the selected duration. |
Agent Performance |
Displays the overall performance and productivity of an agent for the selected duration. |
Agent Performance By Channel |
Displays the performance and productivity of an agent by channel for the selected duration. |
Agent by Queue Performance |
Displays the interactions that an agent handles for each queue during the selected duration. |
Queue Performance |
Displays the performance in a queue for the selected duration. |
Agent Not Ready By Reason Code |
Displays the agent's reason code for changing the state to not ready for a selected duration. |
Agent Login/Logout Report |
Displays each agent's login, logout information and the agent's login duration for each session. |
Contact Detail Summary |
Displays the end-to-end details of all customer interactions across various parameters. |
Agent Configuration |
Displays agent information and agent properties. |
Supervisor Monitoring Summary By Channel |
Displays the observe, coach, and barge activities for a supervisor. |
Emergency Calls |
Displays the interaction details of all emergency calls made for a selected reporting period. |
