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Using Analytics for Avaya Experience Platform™ Public Cloud
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Notices
Introduction
Purpose
Change history
Overview
Analytics for Avaya Experience Platform Public Cloud overview
Historical reports
Interval reports
Daily and monthly reports
Realtime Reporting
Analytics for Avaya Experience Platform Public Cloud concepts
User roles in Analytics for Avaya Experience Platform Public Cloud
Subscription of reports
Thresholds classes for measures in real-time reporting
Thresholds for Service Level Agreements (SLAs)
Attributes overview
Metrics overview
Filters overview
Prompts
Interactive dossiers
Getting started
Logging in to Analytics for Avaya Experience Platform Public Cloud
Analytics for Avaya Experience Platform Public Cloud home page field descriptions
Shared Reports page field descriptions
Standard Historical Reports page field descriptions
Reports page field descriptions
Interval page field descriptions
Daily page field descriptions
Monthly page field descriptions
Dossier page field descriptions
Configuring the default landing page
Configuring the default language
Configuring the default time zone
Configuring the number of columns and rows in a grid
Changing the display of report and dossier files
Managing prompts
Analytics for Avaya Experience Platform Public Cloud browser navigation
Creating a value prompt
Creating an object prompt
Creating a metric qualification prompt
Creating an attribute element list
Creating an attribute qualification prompt
Creating hierarchy qualification prompt
Managing reports
Creating a filter for attributes and metrics
Creating a custom group
Creating a new report
Customizing an existing report
Generating a report based on interval data
Input prompts
Report summary page controls
Generating a report based on daily roll-up data
Input prompts
Report summary page controls
Generating a report based on monthly roll-up data
Input prompts
Report summary page controls
Building a metric formula
Sharing a report link
Embedding the report link in an iFrame
Emailing a report
Exporting a report
Changing the export settings for reports or dossiers
Scheduling a report
Creating a dynamic date filter for scheduled reports
Default list of schedules
Printing a report
Changing the print settings for reports
Subscribing to a report
Setting thresholds in a report
Creating a report or dossier from external data
Managing dossiers
Creating a dossier
Running and viewing a dossier
Input prompts
Dossier page controls
Adding existing objects to a dossier
Adding existing datasets to a dossier
Filtering data in a dossier
Adding images in a dossier
Adding a text field in a dossier
Creating and saving personal view of a dossier
Sharing a dossier
Embedding the dossier link in an iFrame
Emailing a dossier
Adding and viewing a dossier in your History List
Exporting a dossier
Scheduling a dossier
Printing a dossier
Subscribing to a dossier
Setting thresholds in a dossier using the quick threshold editor
Setting thresholds in a dossier using the advanced threshold editor
Adding data to a dossier
Adding a visualization in a dossier
Historical Reports summary
Historical reports
Interval reports
Daily and monthly reports
Agent Configuration
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Agent Performance
Agent Performance By Channel
Agent Performance Top 5 summary
Queue Performance
Contact Detail Summary
Queue Performance By Channel
Agent Not Ready By Reason Code
Agent by Queue Performance
Agent by Disposition Code
Supervisor Monitoring Summary By Channel
Emergency Calls
Call Back Detail Report
Transfer by Channel Report
Dossiers summary
Agent By Disposition Code
Agent by Queue Performance
Agent Configuration
Agent Login/Logout Report
Agent Not Ready By Reason Code
Agent Performance By Channel
Agent Performance
Contact Detail Summary
Queue Performance
Queue Performance By Channel
Emergency Calls
Supervisor Monitoring Summary By Channel
Transfer by Channel
Callback detail summary dossier
Resources
Resources for Avaya Experience Platform™ Public Cloud
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Accessing online help
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Resources for Avaya Experience Platform™ (On-Prem + Connect)
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Using the Avaya InSite Knowledge Base
Glossary
After Contact Work
Agent ID
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Alerting
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Provider for corporate contacts
Redirection on No Answer
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Roll-up
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Self service
SLA
Softphone
Station ID
Supervisor dashboard
Threshold
Threshold class
Task output
UX Profiles
Voice interaction
Wait treatment
WhatsApp business account
WhatsApp template
홈
Using Analytics for Avaya Experience Platform™ Public Cloud
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Jun 03, 2026
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