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Using Analytics for Avaya Experience Platform™ Public Cloud

目录

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • Overview
    • Application Center overview
    • Analytics for Avaya Experience Platform Public Cloud overview
    • Historical reports
      • Interval reports
      • Daily and monthly reports
    • Realtime Reporting
    • Analytics for Avaya Experience Platform Public Cloud concepts
    • User roles in Analytics for Avaya Experience Platform Public Cloud
    • Subscription of reports
    • Thresholds classes for measures in real-time reporting
    • Thresholds for Service Level Agreements (SLAs)
    • Attributes overview
    • Metrics overview
    • Filters overview
    • Prompts
    • Interactive dossiers
  • Getting started
    • Logging in to Analytics for Avaya Experience Platform Public Cloud
    • Analytics for Avaya Experience Platform Public Cloud home page field descriptions
    • Shared Reports page field descriptions
    • Standard Historical Reports page field descriptions
    • Reports page field descriptions
    • Interval page field descriptions
    • Daily page field descriptions
    • Monthly page field descriptions
    • Dossier page field descriptions
    • Configuring the default landing page
    • Configuring the default language
    • Configuring the default time zone
    • Configuring the number of columns and rows in a grid
    • Changing the display of report and dossier files
  • Managing prompts
    • Analytics for Avaya Experience Platform Public Cloud browser navigation
    • Creating a value prompt
    • Creating an object prompt
    • Creating a metric qualification prompt
    • Creating an attribute element list
    • Creating an attribute qualification prompt
    • Creating hierarchy qualification prompt
  • Managing reports
    • Creating a filter for attributes and metrics
    • Creating a custom group
    • Creating a new report
    • Customizing an existing report
    • Generating a report based on interval data
      • Input prompts
      • Report summary page controls
    • Generating a report based on daily roll-up data
      • Input prompts
      • Report summary page controls
    • Generating a report based on monthly roll-up data
      • Input prompts
      • Report summary page controls
    • Building a metric formula
    • Sharing a report link
    • Embedding the report link in an iFrame
    • Emailing a report
    • Exporting a report
    • Changing the export settings for reports or dossiers
    • Scheduling a report
      • Creating a dynamic date filter for scheduled reports
    • Default list of schedules
    • Printing a report
    • Changing the print settings for reports
    • Subscribing to a report
    • Setting thresholds in a report
    • Creating a report or dossier from external data
  • Managing dossiers
    • Creating a dossier
    • Running and viewing a dossier
      • Input prompts
      • Dossier page controls
    • Adding existing objects to a dossier
    • Adding existing datasets to a dossier
    • Filtering data in a dossier
    • Adding images in a dossier
    • Adding a text field in a dossier
    • Creating and saving personal view of a dossier
    • Sharing a dossier
    • Embedding the dossier link in an iFrame
    • Emailing a dossier
    • Adding and viewing a dossier in your History List
    • Exporting a dossier
    • Scheduling a dossier
    • Printing a dossier
    • Subscribing to a dossier
    • Setting thresholds in a dossier using the quick threshold editor
    • Setting thresholds in a dossier using the advanced threshold editor
    • Adding data to a dossier
    • Adding a visualization in a dossier
  • Historical Reports summary
    • Historical reports
      • Interval reports
      • Daily and monthly reports
    • Agent Configuration
    • Agent Login/Logout Summary
    • Agent Performance
    • Agent Performance By Channel
    • Agent Performance Top 5 summary
      • Queue Performance
    • Contact Detail Summary
    • Queue Performance By Channel
    • Agent Not Ready By Reason Code
    • Agent by Queue Performance
    • Agent by Disposition Code
    • Supervisor Monitoring Summary By Channel
    • Emergency Calls
    • Call Back Detail Report
    • Transfer by Channel Report
  • Dossiers summary
    • Agent By Disposition Code
    • Agent by Queue Performance
    • Agent Configuration
    • Agent Login/Logout Report
    • Agent Not Ready By Reason Code
    • Agent Performance By Channel
    • Agent Performance
    • Contact Detail Summary
    • Queue Performance
    • Queue Performance By Channel
    • Emergency Calls
    • Supervisor Monitoring Summary By Channel
    • Transfer by Channel
    • Callback detail summary dossier
  • Resources
    • Resources for Avaya Experience Platform™ Public Cloud
      • Documentation
        • Related documents and videos
        • Avaya Documentation Center navigation
        • Resource Center
          • Accessing online help
          • Welcome guides
      • Training
      • Support
        • Using the Avaya InSite Knowledge Base
    • Resources for Avaya Experience Platform™ (On-Prem + Connect)
      • Documentation
        • Related documents
        • Avaya Documentation Center navigation
      • Training
      • Support
        • Using the Avaya InSite Knowledge Base
  • Glossary
    • After Contact Work
    • Agent ID
    • Agent state
    • Alerting
    • Allowlist
    • Avaya Aura X for Avaya Cloud Office (ACO)
    • Avaya Spaces
    • Avaya Workspaces
    • Barge in
    • Calculated metric
    • Carousel
    • Chat with corporate contacts
    • Coach
    • Connectors
    • Consult complete as conference
    • Consult complete as transfer
    • Consultation call
    • Contact center
    • Contact Center as a Service
    • Conversation
    • Corporate Contacts widget
    • Cross-Origin Resource Sharing
    • Custom group
    • Custom metric
    • Customer identifier
    • Customer Relationship Management
    • Digital interaction
    • Digital Library
    • Disposition code
    • Events
    • Facebook account
    • Group chat
    • Inbound
    • Incoming connection
    • Integration
    • Interaction
    • Interaction details
    • Internal extension call
    • Interval
    • Layout
    • Mapping
    • Chat and messaging widget
    • Metric formula
    • Microsoft Teams
    • Microsoft Teams channel
    • Outbound
    • Outgoing connection
    • P-Intrinsics
    • Pop-out
    • Postback
    • Producer
    • Profiles
    • Provider for corporate contacts
    • Redirection on No Answer
    • Representational State Transfer API
    • Report type
    • Restricted account
    • Retrieve credentials
    • Roll-up
    • Routing rules
    • SAML
    • SAML Identity Provider
    • Self service
    • SLA
    • Softphone
    • Station ID
    • Supervisor dashboard
    • Threshold
    • Threshold class
    • Task output
    • UX Profiles
    • Voice interaction
    • Wait treatment
    • WhatsApp business account
    • WhatsApp template
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Using Analytics for Avaya Experience Platform™ Public Cloud
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上次更新时间 : Nov 14, 2023 |
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