The following table lists the reports and dossiers based on daily roll-up data available on the Daily page:
Name |
Description |
Agent Performance By Channel Daily |
Displays the performance and productivity of an agent by channel for the selected duration. |
Agent Performance Daily |
Displays the overall performance and productivity of an agent for the selected duration. |
Agent Top 5 Performance Daily |
Displays a performance summary of the top five agents for the selected duration. The Agent Top 5 Performance Daily report is a subset of Agent Performance Daily. |
Queue Performance Daily |
Displays the performance in a queue for the selected duration. |
Agent Not Ready By Reason Code Daily |
Displays the agent's reason code for changing the state to not ready for a selected duration. |
Agent by Queue Performance Daily |
Displays the interactions that an agent handles for each queue during the selected duration. |
Agent by Disposition Code Daily |
Displays the reason that an agent associates with any interaction during the selected duration. |
Supervisor Monitoring Summary By Channel Daily |
Displays the observe, coach, and barge activities for a supervisor. |
