Displays agent information and agent properties. This report is not based on a specific time.
How it works
Supervisors can view the properties configured for an agent, such as agent login ID and agent display name.
Note:
You cannot select Agent ID and Channel ID while running this report.
Business usage
Enables a supervisor to check the agent configuration properties and make necessary changes.
Note:
Analytics for Avaya Experience Platform™ Public Cloud processes agents into the Agent Configuration report in 15-minute intervals. Therefore, the Agent Configuration report can display some agents as "unknown" due to one of the following reasons:
You run the report within 15 minutes of creating a new agent.
You delete an agent within 15 minutes of creating it.
You can create and apply a customized report filter to filter out agents that display as "unknown" from the Agent Configuration report.
How can I check the prompts used in the report?
You use the Agent Group-Agent column to view the hierarchical prompts used in this report. The column displays all the agent groups and the login ID of the agents associated with the agent groups.
How can I check the details of an agent?
To check the details of the agent, use the Agent Login ID, Agent Display Name, and the Agent User Handle columns.
How can I find out the details of the supervisor associated with an agent?
The details of the supervisor are available in the Supervisor ID and Supervisor Display Name columns.
What are the columns available in the standard report?
The standard columns are the following:
Columns
Description
Agent User Handle
The user handle of the agent.
Attributes
The callback attributes used for the callback engagement.
