Claiming, activating, associating, disassociating, or releasing devices in bulk

Last Updated : Dec 17, 2021 |

About this task

You can:

  • Claim devices in bulk.

  • Associate or disassociate multiple devices with a customer site.

  • Activate or deactivate devices in bulk.

  • Release the ownership of multiple devices in bulk. This action returns the ownership of the devices to the parent account.

  • Synchronize one or more devices to customer's account on Ring Central system in bulk. This action claims, activates, associates, and synchronizes devices with the Ring Central system in a single step. The synchronization operation applies only to Avaya Cloud Offer accounts. If the Avaya Aura X for Avaya Cloud Office (ACO) (ACO) product ID data is provided in the input file, Device Enrollment Services ignores the data.

You can perform one or more bulk management operations at a time. Device Enrollment Services presents a series of options together. For example, if you select Claim, you can also select Associate or Activate simultaneously.

You must manually claim, associate, and activate devices if you want to perform enrollment without an enrollment code.

Before you begin

  • Ensure that the devices are imported by a manufacturer and approved by the Avaya administrator.

  • Before using labels to categorize devices, you must create labels by navigating to Devices > Label Management. For more information, see Creating a new label.

Procedure

  1. On the Device Enrollment Services web portal, navigate to Devices > Bulk Administration.
  2. Click New Job.
  3. Type a name in Bulk Operation Name.
  4. In Select Bulk Action, select one or more options from the following groups:

    • If you select Claim, you can also select Associate or Activate.

    • If you select Disassociate, you can also select Associate or Release.

    • If you select Associate, you can also select Activate.

    • If you select Activate, Deactivate, Sync, or Release, no other options are available.

    The available options vary depending on your role.

  5. If you select Associate, enter the account name in the Account Name field.
  6. Optional Move the Use Device Labels switch to the right to enable device labels.

    This switch is not available if you select Claim. In this case, you can select the appropriate labels as described in the next step.

  7. Optional From Associate with labels or Select Labels, select the appropriate labels.

    Associate with labels is displayed if you selected Claim. Select Labels is displayed for all other actions.

  8. Optional Click Download Template to download a template for the selected file type.
  9. If you are not using labels, select the type of file to import in Select File Type.
  10. Click Browse to upload the file containing device information.
  11. Click Submit.
Related information
Importing devices
Label management