If a device that is not claimed uses an enrollment code, the device is upgraded to the upgradeable firmware version shown in the Device Family menu. If a device is claimed, the Device Enrollment Services verifies the account firmware upgrade setting. By default, the firmware upgrade setting is disabled for customer accounts. You can enable automatic firmware upgrades for claimed devices when the firmware version is older than the version required for device enrollment. After the device is upgraded, device enrollment becomes possible.

The firmware version configured in the settings file on your provisioning server must be the same as or higher than the version configured in Device Enrollment Services.