Viewing firmware versions

Last Updated : Apr 18, 2019 |

About this task

Devices must have the correct firmware version installed for enrollment. By default, if a device is not claimed, Device Enrollment Services upgrades it to the minimum required version. If a device is claimed, automatic upgrades are disabled for customer accounts by default. To enable firmware upgrades, see Enabling or disabling device firmware upgrades.

Note:

Some phone versions, such as version 1.5 of the Avaya J100 Series IP Phones, do not support automatic firmware upgrades. You must manually upgrade the Avaya J100 Series IP Phones to version 2.0 and reset to the factory default settings.

Procedure

  1. On the Device Enrollment Services web portal, click Device Family.
  2. In the device list, locate the device model.

    The Upgradable Firmware Version column displays the latest supported firmware version for device enrollment. The Supported Firmware Version column displays the minimum supported firmware version.

    The Avaya administrator can update the minimum firmware version. Other account administrators can only view firmware settings.