Updating the firmware version for a device model

Last Updated : Aug 05, 2022 |

About this task

You can manage the firmware version of the claimed devices. This enables the control over which firmware gets downloaded, and when it gets downloaded, to particular devices. Firmware can be managed on an company account basis. Unclaimed devices are automatically upgraded to the latest firmware version when they contact Device Enrollment Services.

Note:

If you are using Device Enrollment Services as a provisioning server, you can always use the Firmware Management feature. If you are redirecting the device to a different file server other than Device Enrollment Services, then the Firmware Management feature applies only when the pre-claimed device connects to Device Enrollment Services for the first time.

Procedure

  1. On the Device Enrollment Services web portal, navigate to Company Accounts > Account Management.
  2. Do one of the following:

    • Add a new customer account, enter the basic and site details.

    • To update an account, select the customer account from the list and click Edit.

  3. On the Site tab, click Firmware Settings.
    Note:

    The Upload Settings option is enabled only when you add https://des.avaya.com as a provisioning server.

  4. On the Firmware Settings tab, click the More icon for the device model of which you want to update the firmware version and then click Edit.
  5. In the Firmware Version field, select one of the following options:

    • Same as account (Default)

    • Latest

    • Off

    • From the releases of the device model

    Note:

    By default, the most recent ten releases of the device model are available. Avaya Administrators control the number of releases for each device model. Device Enrollment Services alerts a user that the firmware version will be deleted in the next 30 days. Device Enrollment Services sets the Firmware Version field to Latest after 30 days.

  6. Click the Commit icon to save the changes.