Adding a customer account

Last Updated : Jun 01, 2022 |

About this task

A customer account is used to associate devices with customer sites. Required profiles for device configuration are also associated with customer sites. Service providers and resellers can create a customer account.

Before you begin

Add a profile from the Profile Management menu.

Procedure

  1. On the Device Enrollment Services web portal, navigate to Company Accounts > Account Management.
  2. Click Add.
  3. On the Basic Details tab, go to the Basic Information section and do the following:
    1. In the Account Type field, click Customer.
    2. In the Account Name field, type an appropriate account name.
    3. Provide the contact first and last name, business phone number, and business email address.
    4. Optional In the SAP Sold to Number/Functional Location (FL) field, enter the numeric ID for the account.
  4. In the Company Address section, enter the company address.
  5. Click Submit.
  6. On the Site tab, click Add and do the following:
    1. In the Site field, enter the site location name.
    2. In Profile, do one of the following:

      • Click Add Profile to create and associate a new profile with the site.

      • Click a profile to associate with the site.

        The list displays the profiles that you add in the Profile Management tab.

    3. Optional To use a 12-digit enrollment code, enter your 4-digit PIN in the PID (0000 – 9999) field.
    4. If the provisioning URL is set to https://des.avaya.com, upload a zip file with the basic device configuration.
      Note:

      The Firmware Settings option is enabled after the site is created.

    5. Click the Commit icon to save the changes.
    6. Optional Click Firmware Settings to upgrade the device firmware version.
    7. Optional Click the More icon for the device model of which you want to update the firmware version.
    8. Optional Click Edit and then in the Firmware Version field, select one of the following options:

      • Same as default

      • Latest

      • Off

      • From the five releases of the device model

  7. Optional On the Firmware Management tab, do the following:
    1. Click the More icon for the device model of which you want to update the firmware version and then click Edit.
    2. In the Firmware Version field, select one of the following options:

    • Latest (Default)

    • Off

    • From the five releases of the device model

    Note:

    By default, the Firmware Upgrade switch is on, and the latest firmware version is selected for all devices. In the Model column, the All option upgrades all device models of that device type to the selected firmware version.

  8. Click the Commit icon to save the changes.
Related information
Device Enrollment Services as a provisioning server
Adding a profile
Enabling or disabling device firmware upgrades
12–digit provisioning enrollment code