As a service provider, you can switch to any of your reseller accounts and perform all tasks within that account. You must send a request to the Avaya administrator to receive access to this functionality. After you submit the request, an Avaya administrator can accept or decline the request. When the administrator approves your request, an email is sent to you and all of your resellers. If the Avaya administrator declines your request, you receive an email with the reason for the decline.