Creating an auto attendant

Last Updated : Sep 29, 2020 |

About this task

This task is an example to setup an auto attendant for Embedded Voicemail. In this context, the auto-attendant must provide callers the option to press 0 for reception that is hunt group 200 or 1 for sales that is hunt group 301.

Procedure

  1. Using IP Office Manager, receive the configuration from the system.
  2. In the left navigation pane, right-click Auto Attendant and select New.
  3. In the Auto Attendant tab, complete the fields as appropriate. See Auto Attendant tab field descriptions for more information.
  4. Click the Actions tab to define the actions available to callers depending on which DTMF key they press. Then do the following:
    1. To define the auto attendant action when the 0 key is pressed, click the row that begins with 0.
    2. Click Edit.
    3. In the Action drop-down box, select the appropriate action.
    4. In the Destination drop-down box, select the appropriate destination.
    5. Click OK.
    6. Repeat the steps above for each key that requires a definition for this auto attendant.
  5. Click OK.
  6. Note the short codes shown in the Auto Attendant tab.
  7. Save the configuration back to the system (File > Save Configuration).
  8. To record prompts for the auto attendant using the short codes created, see Prompt recordings.
Related information
Auto attendant configuration
Auto Attendant General Settings
Auto-Attendant Action Settings