Routing incoming calls to an auto attendant

Last Updated : Sep 29, 2020 |

About this task

You can specify an auto attendant as a destination in the IP Office Incoming Call Routes table. Internal callers can access an auto attendant through a programmed DSS button or Phone Manager speed dial.

Procedure

  1. Using IP Office Manager, receive the configuration from the system.
  2. In the left navigation pane, click Incoming Call Route.
  3. Select the appropriate route.
  4. Click the Standard tab and confirm that the settings match the calls you expect to be routed to the auto attendant.

    For more information, see the IP Office Manager on-line help.

  5. Click the Destination tab.
  6. In the Destination drop-down box, select the auto attendant.

    The names of the configured auto attendants are shown prefixed with AA:.

    In this example, the Fallback Extension has also been set to route calls to a hunt group. The Fallback Extension setting is used for callers in the auto attendant who do not make a valid key press within the auto attendant's Maximum Inactivity time.

    Using time profiles, you can add additional destination sets to use the auto attendant at certain times of day or to use different auto attendants at different times.

  7. Click OK.
  8. Save the configuration back to the system (File > Save Configuration).
Related information
Auto attendant configuration