User Voicemail Settings

Last Updated : Sep 29, 2020 |

Name

Description

Voicemail Code

Default = Blank, Range = 0 (no code) to 15 digits.

This field sets the mailbox access code. This code is required for access to the mailbox from any source that is not a trusted location.

If remote access is attempted to a mailbox that has no voicemail code set, the prompt, Remote access is not configured on this mailbox is played.

If password enforcement has been enabled for the system, the voicemail code cannot:

  • be the same as the extension number

  • be the same as the previous code

  • contain any consecutive digits

  • contain repeated digits

  • be shorter than the system’s minimum password length setting

Voicemail On

Default = On.

When on, calls to the user's number go to voicemail if all not answered within their No Answer Time or if they have selected Do Not Disturb. Note that unselecting this option does not disable use of the user's mailbox. Messages can still be forward to their mailbox and the mailbox can still be accessed to collect messages.

Voicemail Help

Default = Off.

Help can also be accessed by dialing *4 after accessing the mailbox.

Voicemail Ringback

Default = Off.

When enabled, and a new message has been received, the voicemail server calls the user's extension to attempt to deliver the message each time the telephone is put down. Voicemail will not ring the extension more than once every 30 seconds. Supported in Intuity emulation mode only.

Voicemail Email Reading

This setting is not used for embedded voicemail.

UMS Web Services

This setting is not used for embedded voicemail.

Voicemail Email

Default = Blank (No voicemail email features).

This field is used to set the user or group email address used for voicemail email operation. When an address is entered, additional Voicemail Email controls described below are selectable.

Voicemail Email

Default = Off.

If an email address is entered for the user or group, the following options become selectable. These options control the mode of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message.
  • Off — If select, voicemail email is not used. Users can select this mode by dialing *03 from their extension.

  • Copy — If selected, each time a new voicemail message is received in the voicemail mailbox, a copy of the message is attached to an email and sent to the email address. There is no mailbox synchronization between the email and voicemail mailboxes. For example, reading and deleting the email message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message.

  • Forward — If selected, each time a new voicemail message is received in the voicemail mailbox, that message is attached to an email and sent to the email address. No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication. Like the Copy option, there is no mailbox synchronization between the email and voicemail mailboxes. Users can select this mode by dialing *01 from their extension.

  • Alert — If selected, each time a new voicemail message is received in the voicemail mailbox, a simple email message is sent to the email address. This is an email message announcing details of the voicemail message but with no copy of the voicemail message attached. Users can select this mode by dialing *02 from their extension.

DTMF Breakout

When a caller is directed to voicemail to leave a message, they can be given the option to be transferred to a different extension. The mailbox greeting message needs to be recorded telling the caller the options available. The extension numbers that they can be transferred to are entered in the DTMF breakout fields described below.

System default values can be set for these numbers and are used unless a different number is set within these user settings.

  • Reception/Breakout (DTMF 0) — The number to which a caller is transferred if they press 0 while listening to the mailbox greeting or leaving a message.

  • Breakout (DTMF 2) — The number to which a caller is transferred if they press 2 while listening to the mailbox greeting or leaving a message.

  • Breakout (DTMF 3) — The number to which a caller is transferred if they press 3 while listening to the mailbox greeting or leaving a message.