Announcements are played to callers waiting to be answered. For a hunt group, this includes both callers ringing at an agent and still queued.
If no voicemail channel is available for an announcement, the announcement is not played.
Calls can be answered during the announcement.
If a call is rerouted to a hunt group's Night Service Destination or Out of Service Destination, the announcements settings of the new destination are applied.
If a call overflows, the announcements of the original group are still applied, not those of the overflow group.
For announcements configured for hunt groups to be used effectively, the hunt group's Group No Answer Time must be extended.
For announcements configured for users to be used effectively, the user's No Answer Time must be extended or Voicemail On must be unselected.
