Configuring Embedded Voicemail

Last Updated : Sep 29, 2020 |

About this task

This task requires a system reboot. A system reboot ends all current calls and operation for a period of up to 5 minutes.

Procedure

  1. Using IP Office Manager, receive the configuration from the system.
  2. In the left navigation pane, select System.
  3. Click the Voicemail tab.
  4. In the Voicemail Type drop-down box, select Embedded Voicemail.
  5. The system’s mailboxes can operate in one of two modes, In the Voicemail Mode drop-down box, select either:
    • IP Office – This is the default for new and defaulted A-law systems.

    • Intuity – This is the default for new and defaulted U-law systems.

  6. If Enforcement is enabled, you can select various password enforcement options:
    • Minimum length – Sets the minimum mailbox password length allowed. The default is 6 digits.

    • Complexity – When enabled, the following complexity rules are enforced for new mailbox passwords:

      • No forward or reverse sequence of numbers. For example, 1234 or 4321.

      • No repeated digits. For example, 1111 or 2222.

      • No match to the extension number.

  7. In the Maximum Record Time field, set the value required by the customer. The allowable range is 30 to 180 seconds. The default setting is 110 seconds.
  8. If Enable Outcalling is selected, users are able to use and configure mailbox outcalling options.
  9. Click the System tab.
  10. Make sure the Locale setting matches the language for spoken prompts required from the Embedded Voicemail. If it is not correct, consult with the customer first. This Locale setting controls many default aspects of IP Office operation and is normally already set to match the customer's locale.

    If the configuration a set of locale language prompts that is not present on the System SD card, IP Office Manager displays a warning message. Click the warning to open a window and follow the prompts to add the locales. Alternatively, click Add/Display VM Locales and select the language to upload.

  11. Click OK.
  12. Select File > Save Configuration to send the changes back to the system and restart it. Embedded voicemail is not started immediately after the system restarts. There is a delay while the system performs housekeeping operations on the existing set of messages and prompts. On a new system the delay is less than a minute. However, as the number of messages increases the delay increases
  13. Once the IP Office system has restarted, from an extension on the system, dial *17. The Embedded Voicemail answers and starts to give you prompts.