Recording Prompts

Last Updated : May 22, 2024 |

When a new auto attendant is created, a number of short codes are automatically added to the system short codes table. They are *81XX, *82XX, *83XX and *84XX. These short codes allow the recording of the various auto attendant prompts by replacing the XX part with the auto-attendant number when dialing.

  • *81XX is used to hear and record the morning greeting for an auto-attendant.

  • *82XX is used to hear and record the afternoon greeting for an auto-attendant.

  • *83XX is used to hear and record the evening greeting for an auto-attendant.

  • *84XX is used to hear and record the actions menu prompt for an auto-attendant.

  • The appropriate number to dial for each greeting is shown on the Auto Attendant tab in IP Office Manager.

When using any of these short codes, you hear the options:

  • 1 to hear the current prompt.

  • 2 to record a new prompt.

  • 3 to save the new prompt.

Park and Page Short Codes

A number of system short codes also exist for recording the prompts for Park and Page actions. The short codes depend on the key (0 to 9, *. #) to which the action has been assigned and the number of the auto-attendant. The short codes allow the recording prompt by replacing the XX part with the auto-attendant number when dialing.

  • *800XX is used for Park and Page actions assigned to the 0 key.

  • ...

  • *809XX is used for Park and Page actions assigned to the 9 key.

  • *850XX is used for Park and Page actions assigned to the * key.

  • *851XX is used for Park and Page actions assigned to the # key.

Controlling Short Code Use

To prevent abuse of the default short codes, they can be deleted or changed. They can also be removed from the system short codes section and rebuilt in the user short codes of a trusted user(s).

Alternatively, disabling the Enabling Local Recording option in an auto-attendant's settings stops the use of short codes to record the auto attendant's prompts and greetings.

Creating Auto Attendant Short Codes

In order to create custom short codes for recording prompts, use the Auto Attendant feature. The Telephone Number field of the short code can take two forms:

  • Auto-Attendant Greeting and Menu Action Prompts:

    • The Telephone Number can take the form "AA:"N".X" where N is the auto attendant number and X is 1 for the morning greeting, 2 for the afternoon greeting, 3 for the evening greeting and 4 for the menu options prompt.

    • The Telephone Number can take the form "AA:Name.X", where Name is the name of the auto attendant service, and X is 1 for the morning greeting, 2 for the afternoon greeting, 3 for the evening greeting, and 4 for the menu options prompt.

    • In both the above, you can omit the .X to create a short code for calls to the auto-attendant.

  • Park and Page Action Prompts:

    • The Telephone Number takes the form "AA:"N".YY" where N is the auto attendant number and YY is a two-digit representation of the key to which the action has been assigned. That is, 00 for the 0 key, 01 for the 1 key, …, 09 for the 9, 10 for the * key and 11 for the # key.

Related information
Auto attendant configuration