Additional short codes can be added as required using the short code features listed below. For more information about short codes, refer to the IP Office Manager on-line help and user document.
Voicemail Collect
This short code feature can be used to create short codes for collecting or leaving messages. The exact action is set by the use of either ? or # in the telephone number. For example, ?Main indicates collection of messages in the mailbox called Main. #Main indicates that a user wants to leave a message in the mailbox called Main. Note that the quotation marks are required, and the name must match the user or hunt group whose mailbox is being accessed. For example:
Field
Contains…
Code
*99
Feature
Voicemail Collect
Telephone Number
?Main
Line Group ID
0
Question mark
Using just ? in the Telephone NumberTelephone Number without quote marks and without a mailbox name allows remote access. The user would be prompted to enter the mailbox number and then the mailbox access code if set.
Voicemail On/Voicemail Off
These two features switch the diversion of calls to the user mailbox on/off. No telephone number is required for either of these features.
Voicemail Ringback On/Voicemail Ringback Off
These two features switch new message ringback notification on/off. No telephone number is required for either of these features.
Auto Attendant
This feature is used for the recording of auto attendant prompts and greetings. Normally the short codes for this are created automatically. However, they can be deleted and reassigned as required. See Recording Prompts.
Record Message
Allows the recording of announcement messages for users and hunt groups.
Shutdown Embedded Voicemail
Allows the Embedded Voicemail service provided by the memory card or System SD card to be disabled. For IP Office Release 6 and earlier systems, this short code should be used before removing a memory card from the system. For IP Office Release 6 and later systems, a memory card shutdown command should be used instead.
Startup Embedded Voicemail
Allows an Embedded Voicemail service that has been shutdown to be restarted.
